Goal: Reinforce consistent, compassionate service across every interaction.
How: Focusing on Communication - Integrating procedural justice into daily briefings so officers focus on how decisions are explained, not just the outcome. Setting High Standards- Demanding uniform professionalism, tone, and empathy on every single call. Proactive Coaching- Relying on active supervisor mentoring to catch inconsistencies early and recognize excellent service. Leading with Empathy-Treating compassion as a core safety and de-escalation skill
Why: To protect, honor, and strengthen the immense goodwill our department shares with the village.
If you are experiencing an emergency,
please call 9-1-1.
For police-specific or after-hours services,
please call the non-emergency Dispatch line
at 937-767-7206, Option 2.
 |
 |